Privacy Policy

At MarketForce Digital, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our website and services. We are committed to transparency and protecting your data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR).

Last updated: November 12, 2025

Information We Collect

Information You Provide Directly

When you interact with our website or services, you may choose to provide us with personal information, including:

• Contact Information: Name, email address, phone number, and postal address when you fill out contact forms or inquire about our programs.
• Enrollment Information: Educational background, career goals, and relevant experience when you apply for or enroll in our programs.
• Communication Data: Any information you provide when you email us, participate in surveys, or engage with our support team.
• Payment Information: Billing details and transaction history when you purchase our programs (payment processing is handled securely by third-party providers).

Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns on our website.
• Device Information: Browser type, operating system, device identifiers, and screen resolution.
• Location Data: General geographic location based on IP address (we do not collect precise location data).
• Referral Information: The website or source that referred you to our site.

For more details about our use of cookies, please see our Cookie Policy.

Information from Third Parties

We may receive information about you from third-party platforms such as social media networks if you interact with our content there, or from analytics providers that help us understand website performance and user behavior. We only collect such information where you have given appropriate consent or where permitted by law.

How We Use Your Information

We use the information we collect for the following purposes, always in accordance with applicable data protection laws:

Providing and Improving Our Services

We use your information to deliver our educational programs, respond to your inquiries, process enrollments, and continuously improve the quality of our content and teaching methods.

Communication and Support

We use your contact information to communicate with you about our programs, send program updates, respond to your questions, and provide customer support. We may also send you educational resources and marketing communications if you have opted in to receive them.

Analytics and Website Improvement

We analyze usage data to understand how visitors interact with our website, identify popular content, diagnose technical issues, and make improvements to enhance your experience.

Marketing and Advertising

With your consent, we may use your information to deliver targeted advertisements, measure the effectiveness of our marketing campaigns, and show you relevant content about our programs on other websites you visit.

Legal Compliance and Security

We use your information to comply with legal obligations, enforce our terms and conditions, detect and prevent fraud, protect our rights and property, and maintain the security of our website and services.

Legal Basis for Processing

Under UK GDPR, we process your personal information based on one or more of the following legal grounds:

→ Consent: Where you have given clear consent for us to process your personal information for specific purposes, such as marketing communications.
→ Contract Performance: Where processing is necessary to fulfill our contract with you, such as delivering the educational services you have enrolled in.
→ Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and maintaining website security, provided these interests do not override your rights.
→ Legal Obligation: Where processing is necessary to comply with legal requirements, such as tax or accounting obligations.

How We Share Your Information

We do not sell your personal information. We may share your information with third parties only in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website, deliver our services, process payments, send emails, analyze data, and provide customer support. These providers only access your information to perform specific tasks on our behalf and are contractually obligated to protect your data.

Analytics and Advertising Partners

We use analytics platforms like Google Analytics to understand website usage. These platforms may collect information about your online activities over time and across different websites. We may also share information with advertising partners to deliver relevant ads, but only with your consent.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or if we believe disclosure is necessary to protect our rights, prevent fraud, or ensure the safety of our users or the public.

Business Transfers

If MarketForce Digital is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

✓ Encryption of sensitive data during transmission using SSL/TLS technology
✓ Regular security assessments and updates to our systems
✓ Access controls limiting who can view your personal information
✓ Secure storage of data with reputable hosting providers
✓ Regular backups to prevent data loss

While we take these precautions seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information using industry-standard practices.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Contact inquiries: Retained for up to 3 years unless you request earlier deletion
• Student records: Maintained for the duration of your enrollment and up to 7 years after completion for certification and verification purposes
• Marketing data: Retained until you unsubscribe or withdraw consent
• Analytics data: Aggregated and anonymized data may be retained indefinitely for statistical purposes

Your Rights and Choices

Under UK GDPR, you have several rights regarding your personal information:

✓ Right to Access

You can request a copy of the personal information we hold about you and information about how we process it.

✓ Right to Rectification

You can ask us to correct any inaccurate or incomplete personal information we hold about you.

✓ Right to Erasure

You can request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

✓ Right to Restrict Processing

You can ask us to limit how we use your personal information in certain situations, such as while we verify the accuracy of information you have contested.

✓ Right to Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format, and ask us to transfer it to another organization.

✓ Right to Object

You can object to our processing of your personal information based on legitimate interests or for direct marketing purposes.

✓ Right to Withdraw Consent

Where we process your information based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing before your consent was withdrawn.

To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within one month, though this may be extended in complex cases.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

• Avoid filling out contact forms, account registrations, or any data-submitting features
• Disable cookies through your browser settings (see our Cookie Policy for more details)
• Contact us directly to request the deletion of any previously shared personal data

We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly.

Children's Privacy

Our services are intended for adults and professionals. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information and terminate any associated accounts.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the United Kingdom, including countries that may not provide the same level of data protection as UK law. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for transfers within international organizations

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the date at the top of this page and notify you through prominent notices on our website or by email if you have provided us with your contact information. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal information, please contact us:

Email: info@domain.com

Phone: +44 117 925 3847

Address: 112 Campaign Street, Bristol BS1 5DR, Great Britain

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters, if you believe we have not handled your personal information appropriately.

Contact Information